I am writing to report a highly unusual issue with a prediction/trade I recently placed. I selected a 'Down' (Short) prediction, and as expected, the market price went down. Based on my entry and the market movement, I should have won the trade. However, when the trade concluded, the system suddenly showed that my selection was 'Up' (Long), resulting in a loss. This is incredibly strange, as I am certain I clicked 'Down.' Could you please investigate what happened here? Was there a system lag, a visual glitch, or a platform error during execution? I have attached the proof/screenshots of my trade for your review. Please review the logs for this specific transaction and provide an explanation.
I am writing to report a highly unusual issue with a prediction/trade I recently placed. I selected a 'Down' (Short) prediction, and as expected, the market price went down. Based on my entry and the market movement, I should have won the trade. However, when the trade concluded, the system suddenly showed that my selection was 'Up' (Long), resulting in a loss. This is incredibly strange, as I am certain I clicked 'Down.' Could you please investigate what happened here? Was there a system lag, a visual glitch, or a platform error during execution? I have attached the proof/screenshots of my trade for your review. Please review the logs for this specific transaction and provide an explanation.