did you just post your very first support request? That would explain that. Even though HL has a small staff, there are thousands of "volunteer" unofficial support staff that will happily offer you support AFTER you "verify your account" which means give them your seed phrase (because there will be a "bug" if you try it with just your address). So after they steal all your money, I'm not sure what happens but when I point out the scam to these people they stop talking to me for some reason. Also, they will say their site is safe citing VirtusTotal, etc. which is meaningless but fools people.
did you just post your very first support request? That would explain that. Even though HL has a small staff, there are thousands of "volunteer" unofficial support staff that will happily offer you support AFTER you "verify your account" which means give them your seed phrase (because there will be a "bug" if you try it with just your address). So after they steal all your money, I'm not sure what happens but when I point out the scam to these people they stop talking to me for some reason. Also, they will say their site is safe citing VirtusTotal, etc. which is meaningless but fools people.