PolymarketI am writing to file a formal complaint regarding an execution issue on my account involving three specific 5-minute Bitcoin (BTC) contracts.The core issue is that these trades were executed against 5-minute charts that had already closed, rather than active, live markets. Due to a lag or interface mismatch, the platform allowed my buy orders to go through on expired timeframes. Because the trades were taken on already closed markets, the subsequent automated settlements instantly resulted in 0 USDC being redeemed, causing an immediate financial loss
I am writing to file a formal complaint regarding an execution issue on my account involving three specific 5-minute Bitcoin (BTC) contracts.The core issue is that these trades were executed against 5-minute charts that had already closed, rather than active, live markets. Due to a lag or interface mismatch, the platform allowed my buy orders to go through on expired timeframes. Because the trades were taken on already closed markets, the subsequent automated settlements instantly resulted in 0 USDC being redeemed, causing an immediate financial loss