聊天记录
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Hello,
My account is KYC-verified and I trade via the CLOB API from an AWS London (eu-west-2) .
Starting around 19:52 UTC on July 2, order placement stopped going through. POST requests to https://clob.polymarket.com/order now return HTTP 403 with this exact error:
PolyApiException[status_code=403, error_message={'error': 'Trading restricted in your region, please refer to available regions - https://docs.polymarket.com/developers/CLOB/geoblock'}]
The block is intermittent and then persistent — it has hit every 5-minute window since ~19:52 UTC. Importantly, only order placement is affected: market/order-book reads (GET /book) still succeed normally, so this is a geoblock on the trading endpoint specifically, not a connectivity issue.
My questions:
1. Is IP 18.175.114.21 covered by the London colocation whitelist previously arranged with your team? If not, can it be added?
2. Was there a recent change to geo-restriction enforcement affecting datacenter IPs?
3. What is the correct path to restore order-placement access for a KYC-verified account operating from this location?
Thank you,
Hello,
My account is KYC-verified and I trade via the CLOB API from an AWS London (eu-west-2) .
Starting around 19:52 UTC on July 2, order placement stopped going through. POST requests to https://clob.polymarket.com/order now return HTTP 403 with this exact error:
PolyApiException[status_code=403, error_message={'error': 'Trading restricted in your region, please refer to available regions - https://docs.polymarket.com/developers/CLOB/geoblock'}]
The block is intermittent and then persistent — it has hit every 5-minute window since ~19:52 UTC. Importantly, only order placement is affected: market/order-book reads (GET /book) still succeed normally, so this is a geoblock on the trading endpoint specifically, not a connectivity issue.
My questions:
1. Is IP 18.175.114.21 covered by the London colocation whitelist previously arranged with your team? If not, can it be added?
2. Was there a recent change to geo-restriction enforcement affecting datacenter IPs?
3. What is the correct path to restore order-placement access for a KYC-verified account operating from this location?
Thank you,
<@930737463163494430> Hi , I sent you my email yesterday. I've had an issue with my KYC for over a month now and still haven't received any update. Could you please help me sort this out? I'd really appreciate it.
<@930737463163494430> Hi , I sent you my email yesterday. I've had an issue with my KYC for over a month now and still haven't received any update. Could you please help me sort this out? I'd really appreciate it.
I've already sent you my email in your Discord DMs.
I've already sent you my email in your Discord DMs.
I've already sent you my email in your Discord DMs.
I've already sent you my email in your Discord DMs.
<@930737463163494430><@1356604771208790198>
Hi team — following up on my KYC verification, which I've now been waiting on for about a month.
I've posted here in the Discord several times, and one of your team kindly said he'd bump my application — but I haven't seen any movement since. I also emailed your support address and never received a reply.
Because my KYC isn't confirmed, I currently can't trade from the UK, which is blocking me entirely.
Could someone please help push my KYC through, or point me to the right person to chase? Happy to re-submit any documents or details needed. Would really appreciate it.
<@930737463163494430><@1356604771208790198>
Hi team — following up on my KYC verification, which I've now been waiting on for about a month.
I've posted here in the Discord several times, and one of your team kindly said he'd bump my application — but I haven't seen any movement since. I also emailed your support address and never received a reply.
Because my KYC isn't confirmed, I currently can't trade from the UK, which is blocking me entirely.
Could someone please help push my KYC through, or point me to the right person to chase? Happy to re-submit any documents or details needed. Would really appreciate it.
Hi, can you help me with KYC pls)
Hi, can you help me with KYC pls)
Hey team — following up on my KYC verification. I completed it a while ago (did it twice to be sure) but still haven't received any confirmation. Could someone check where it's stuck? Thanks a lot for the help.
Hey team — following up on my KYC verification. I completed it a while ago (did it twice to be sure) but still haven't received any confirmation. Could someone check where it's stuck? Thanks a lot for the help.
Hey team — following up on my KYC verification. I completed it a while ago (did it twice to be sure) but still haven't received any confirmation. Could someone check where it's stuck? Thanks a lot for the help.
Hey team — following up on my KYC verification. I completed it a while ago (did it twice to be sure) but still haven't received any confirmation. Could someone check where it's stuck? Thanks a lot for the help.
Hey team — following up on my KYC verification. I completed it a while ago (did it twice to be sure) but still haven't received any confirmation. Could someone check where it's stuck? Thanks a lot for the help.
Hey team — following up on my KYC verification. I completed it a while ago (did it twice to be sure) but still haven't received any confirmation. Could someone check where it's stuck? Thanks a lot for the help.
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