PolymarketDear Polymarket Team, I need urgent assistance recovering a position that appears to be missing from my account. Yesterday, I purchased a Belgium Under 2.5 Total position. Immediately after the purchase, the funds were deducted from my account, but the position did not appear anywhere in my portfolio. My account balance has been showing $0 ever since. The transaction history confirms that the purchase was completed, and the market has since resolved in favor of the position. However, the position still does not appear under my positions, and the corresponding funds have not been credited to my account. I have already waited more than 24 hours without a resolution. Could you please investigate this issue and help recover my position and funds? Thank you for your assistance.
Dear Polymarket Team, I need urgent assistance recovering a position that appears to be missing from my account. Yesterday, I purchased a Belgium Under 2.5 Total position. Immediately after the purchase, the funds were deducted from my account, but the position did not appear anywhere in my portfolio. My account balance has been showing $0 ever since. The transaction history confirms that the purchase was completed, and the market has since resolved in favor of the position. However, the position still does not appear under my positions, and the corresponding funds have not been credited to my account. I have already waited more than 24 hours without a resolution. Could you please investigate this issue and help recover my position and funds? Thank you for your assistance.